Troubleshooting

Usually means Almost always placement. The #1 reason is a Gossamer sitting too close to, or on, the waterline. It can also be too little bond, too much bond (lashes slide), or placing before the bond was tacky.

Try this

Fuse it down first. A quick full fuse or reverse fuse often recreates the seal.
Still up? Tap a dot of Whisper Light under the lifted spine, keeping it off the neighboring lashes.
Wait until it's tacky. The Blow speeds this up.
Reverse fuse to lock it in.
Still lifting? Heat fuse: Lashicurl on setting 2 or 3, held at the base for 10–15 seconds, then fuse without Wandoms.
Lash mostly off? Slide it forward, re-bond the spine, re-place it 1–2mm up from the waterline and fuse.

Touching up the same set again and again builds up bond. If you're doing constant touch-ups, it's time for a fresh set.

Watch

Fix a lifting Gossamer: four fixes3:52 Proper placement

You'll need

Whisper Light The Blow Wandoms

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

Text 323-543-4400 Ask Lashify Life

Your fix

Lashes won't stick

Usually means Something is between the bond and your lashes (oil, makeup, skincare), the bond wasn't tacky yet, or the Gossamer is too close to the waterline where moisture stops it gripping.

Try this

Prep with Pre-Cleanse and wait until lashes are completely dry. Skip oils, glycerin, silicones and micellar water near the lash line.
Brush on a thin coat of bond. Wait until it's tacky: flutter your lashes and they feel sticky, or touch with the back of a fingernail and nothing transfers.
Place each Gossamer 1–2mm up from the waterline. You should feel it grip your natural lashes.
Fuse right on the spines.

Oily lids? Tap Oil Poof near the lash line before bonding, or switch to Bondage, which absorbs moisture and oil.

Watch

How to prep1:44 All about bonds1:49

You'll need

Pre-Cleanse Oil Poof Bondage

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

Text 323-543-4400 Ask Lashify Life

Your fix

Corners won't stay on

Usually means The natural lashes at your inner and outer corners are weaker and sparser for most people, and outer corners get bumped.

Try this

Bring your placement in and leave out a few natural lashes at each corner.
Don't run a Gossamer all the way to your last natural lash.
Outer corners getting bumped? Go a size shorter there.
Inner corner: skip the finest baby lashes and use a short length, like an 8 or 10mm.
Re-tack a loose corner with a dot of bond, wait until tacky, then fuse.

Side or stomach sleeper? Skip the outer corners entirely while you build your technique.

Watch

Proper placement Fix a lifting Gossamer: four fixes3:52

You'll need

Whisper Light Bondage

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

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Your fix

They don't last overnight

Usually means Wear time comes from your bond method. Lashify clients wear their lashes up to 2 weeks by layering bond the Lashify way.

Try this

Wear them just for the day for your first 3 applications while you learn placement and fusing.
Prep with Pre-Cleanse and let lashes dry fully.
Build multiple light layers of bond, letting each one dry before the next. The Frosting Method is made for this.
Place 1–2mm from the waterline and fuse right on the spines.
Seal: Water Poof inside the Wandom, then fuse. Add Glass about an hour later.
Wait a few hours before getting them wet.

Oily lids, watery eyes or humid weather? Try the Frosting Method with Bondage.

Watch

The Frosting Method2:59 Sealers1:08 All about bonds1:49

You'll need

Whisper Light Frosting Method Brush Water Poof Glass

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

Text 323-543-4400 Ask Lashify Life

Your fix

I got them wet

Usually means Water is fine once your bond has set. Lashes lift when they're touched or adjusted while wet.

Try this

Don't touch them.
Let them dry completely, about 20 minutes, or use The Blow to speed it up.
Once dry, give each eye a quick fuse.
Anything loose? Tap on a dot of bond, wait until tacky, then fuse.

Next time, wait a few hours after applying before showering, and seal with Water Poof if you're swimming or sweating.

Watch

How to shower with lashes0:27 Aftercare1:07

You'll need

The Blow Water Poof

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

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Your fix

A lash is poking or uncomfortable

Usually means A poking lash is too close to your lash line. On the waterline it rubs every time you blink.

Try this

Remove that Gossamer.
Re-place it 1–2mm up from the waterline so you can see your natural roots.
Always apply looking down into your mirror. It shows you exactly where the waterline is.
Fuse it in place.

Still feel the base on your lid? Switch to lighter Plus+ Gossamers. Heavy volume at the inner corner can feel uncomfortable, so use a shorter, lighter style there.

Watch

Proper placement Mirror placement

You'll need

Plus+ Gossamers Fuse Control Wand

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

Text 323-543-4400 Ask Lashify Life

Your fix

Itchy, red or irritated

Usually means Usually a lash sitting on the waterline. Less often, it's sensitivity to something in the bond.

Try this

Check placement first. Re-place anything touching the waterline.
If it burns or swells, remove everything with Melt Away and rinse with cool water.
A cold compress for 5–10 minutes helps calm it.
Before trying again, patch test the bond on your inner wrist and wait 24 hours.

See a doctor if it isn't better in 48 hours, or if you have swelling, pain or discharge. Bond in your eye? Rinse with lukewarm water for at least 5 minutes. Whisper Light is formulated for sensitive eyes.

Watch

How to remove your Gossamer lashes0:57

You'll need

Melt Away Whisper Light

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

Text 323-543-4400 Ask Lashify Life

Your fix

Gunky, clumpy or too sticky

Usually means The bond didn't get to cure. Too much bond, or not enough time between coats.

Try this

Use light coats, and let each one dry before adding the next.
Medium to long natural lashes? Bond only halfway up, not through the tips.
If lashes look wet after bonding, you used too much. Comb out the excess with a clean spoolie.
Try the Frosting Method for a clean, strong hold.

Still tacky 10 minutes after fusing? Seal it. Glass takes away leftover tackiness.

Watch

The Frosting Method2:59 All about bonds1:49

You'll need

Frosting Method Brush Glass

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

Text 323-543-4400 Ask Lashify Life

Your fix

Lashes look crooked or uneven

Usually means Placement takes practice, and nobody else sees what you see up close.

Try this

Set your mirror so you look down into it, and rest your elbow on the table to steady your hand.
Start about a quarter of the way in from the inner corner and work outward. Do the inner corner last.
Line spines up side by side with no gaps and no overlap.
Full fuse, following the curve of your eye from the outer corner toward your nose.

A quick 10-second fuse every morning keeps everything aligned.

Watch

Mirror placement Proper placement Control Kit basics: follow along9:24

You'll need

Fuse Control Wand

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

Text 323-543-4400 Ask Lashify Life

Your fix

Outer corners look droopy

Usually means Lashes running too far out or too long at the outer corner pull the eye down. Downturned and hooded eyes show it most.

Try this

Stop before your last natural lash.
Go shorter at the outer corner, or overlap a shorter lash with a longer one.
Downturned eyes: set outer fibers a little higher.
Hooded eyes: avoid strong curls, or relax them with the Lashicurl.

Watch

Downturned eyes1:10 Hooded eyes0:57 Open eye map0:39

You'll need

Lashicurl

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

Text 323-543-4400 Ask Lashify Life

Your fix

White cast or residue

Usually means Usually extra sealer on the applicator, or clear bond that hasn't turned clear yet.

Try this

Wipe the Water Poof applicator tip before using it, and keep to a thin coat.
Clear Whisper Light turns from white to clear when it's ready. Wait for it.
Leftover bond on natural lashes? Comb through with a spoolie dipped in Melt Away. Never pick it off.

Watch

Sealers1:08

You'll need

Water Poof Melt Away

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

Text 323-543-4400 Ask Lashify Life

Your fix

Fusing isn't working

Usually means Fusing is where the hold locks in. It's usually the angle, the pressure, or lashes sticking to the wand.

Try this

Put Water Poof inside your Wandom, then clamp and fuse right on the spines.
Full fuse: follow your eye's curve from the outer corner toward your nose and clamp up to 10 seconds.
Reverse fuse: flip the wand and use the tip to target a single lash.
Hold the wand like a pen, rest your elbow down, and release fully before pulling away.

Lashes sticking to the wand? Use Wandoms and wipe the wand with Pre-Cleanse. Petit Eye wand suits small, hooded or monolid eyes; Classic Curve suits almond, larger or deep-set eyes.

Watch

How to fuse Hold the Fuse Control Wand5:29

You'll need

Wandoms Water Poof Fuse Control Wand

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

Text 323-543-4400 Ask Lashify Life

Your fix

My bond looks thick or chunky

Usually means Bond thickens with age and heat, and goes chunky if it froze in transit.

Try this

Thick? Add a drop of distilled water and stand the bottle in just-boiled water.
Chunky from freezing in transit? Contact Concierge. Bonds damaged in transit are replaced free.
Store above 32°F / 0°C and out of hot cars.
Replace Whisper Light and Smelly Bond 6 months after opening.

Not loving your Whisper Light or Bondage? The Bond Happiness Guarantee lets you swap it for another bond within 30 days of your order shipping.

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

Text 323-543-4400 Ask Lashify Life

Your fix

Which bond should I use?

Usually means Each bond has its own method, and you'll get the best wear by following the one made for yours.

Try this

New to Lashify: Whisper Light with the Frosting Method.
Oily lids, watery eyes or humid weather: the Frosting Method with Bondage.
Want the strongest, stickiest hold: Smelly Bond, always with a sealer.

Watch

All about bonds1:49 The Frosting Method2:59

You'll need

Whisper Light Bondage

Compare every bond →

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

Text 323-543-4400 Ask Lashify Life

Your fix

It's my first application

Usually means Everyone starts as a beginner. Plan for it to take a little longer, and wear your first 3 sets just for the day.

Try this

Practice picking up and fusing a Gossamer before any bond goes on.
Clean with Pre-Cleanse and let lashes dry fully.
Frosting Method: brush Black Whisper Light through every lash and wait 30 seconds until tacky.
Apply Clear Whisper Light 1–2mm from the waterline and brush it upward with the Frosting Method brush until it turns clear.
Looking down into your mirror, place one Gossamer at a time, working outward.
Water Poof inside the Wandom, then clamp and fuse.

Use one Gossamer style and a simple map for your first set.

Watch

Your first application, follow along (Frosting Method) Control Kit basics: follow along9:24 The Frosting Method2:59

You'll need

Pre-Cleanse Whisper Light Frosting Method Brush Water Poof

See all the videos →

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

Text 323-543-4400 Ask Lashify Life

Your fix

Which lashes suit my eye shape?

Usually means Your lash map depends on your eye shape: which lengths go where, inner to outer.

Try this

Hooded: longest in the center, skip strong curls.
Monolid: open-eye map, curl straight lashes first.
Round: length inner and center to enhance, outer to elongate.
Downturned: no heavy outer lashes.
Not sure? The Virtual AI Calibrator suggests lengths from a photo.

Watch

Hooded eyes0:57 Monolid eyes1:13 Round eyes1:05 Almond eyes1:14

See maps for every eye shape →

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

Text 323-543-4400 Ask Lashify Life

Your fix

How do I take them off?

Usually means Pulling lashes off damages your natural lashes. Let the remover do the work.

Try this

Shake Melt Away until cloudy.
Soak a cotton pad and press it on closed eyes for 30–60 seconds.
Let the lashes slide off. Don't scrub.
Comb out leftover bond with a spoolie dipped in Melt Away.
Prep with Pre-Cleanse before your next set.

Still stuck after 2 minutes? Add more remover. Multi-layer, long-wear sets take a little longer.

Watch

How to remove your Gossamer lashes0:57 Remove makeup, keep your lashes3:51

You'll need

Melt Away Pre-Cleanse

Removal & reuse guide →

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

Text 323-543-4400 Ask Lashify Life

Your fix

Can I reuse my lashes?

Usually means Yes. Every Gossamer is reusable. Keep mascara off them so they stay that way.

Try this

Remove with Melt Away.
Roll any leftover bond off the spine between your fingers.
Clean the lashes with 90% alcohol.
Let them air dry completely.
Store dry in a closed case.

You'll need

Melt Away Pre-Cleanse

Still stuck? Text Concierge a photo and we'll tell you what to tweak.

Text 323-543-4400 Ask Lashify Life

Watch & learn

Follow along with our educators.

Tap any video to play it right here. New to Lashify? Start with Level 1 in order.

New? Start here Your first application, follow along with a Pro Educator

Level 1

The basics · start here · 8 videos

1. Control Kit basics: follow along9:24 2. Meet the Core Gossamer lashes1:28 3. Hold the Fuse Control Wand5:29 4. How to prep1:44 5. All about bonds1:49 6. The Frosting Method2:59 7. Aftercare1:07 8. How to remove your Gossamer lashes0:57

Quick fixes

Placement, fusing, lifting · 5 videos

Fix a lifting Gossamer: four fixes3:52 Proper placement Mirror placement How to fuse Sealers1:08

Level 2

Bonding + stacking · 8 videos

Level 2 tutorial8:04 The Volume Gossamer Collection1:26 Brick stacking3:46 Volume stacking4:13 Length stacking5:08 Lashicurl4:51 Volume stack in a minute1:15 Brick stack in a minute0:57

Eyedentify

Lengths for your eye shape · 8 videos

Almond eyes1:14 Round eyes1:05 Hooded eyes0:57 Upturned eyes0:58 Downturned eyes1:10 Monolid eyes1:13 Open eye map0:39 Elongated (winged) map1:30

Aftercare

Showers, face washing, makeup · 4 videos

How to shower with lashes0:27 Wash your face with lashes on0:52 Remove makeup, keep your lashes3:51 Aftercare1:07

Not sure what to use? Take a 2-minute quiz

Lash Kit Quiz · new to Lashify Find Your Bond Find Your Next Lash

The method

Every great set follows the same five steps.

Most problems trace back to one of these. If something's off, find the step and slow it down.

Prep

Clean lashes and lids with Pre-Cleanse and let them dry completely. No oil, glycerin, silicones or micellar water near the lash line. Oily lids? Tap on Oil Poof.

Bond

Light coats, and let each one dry before the next. Multiple thin layers are how lashes stay on without damage. Follow the method made for your bond.

Place

Look down into your mirror. Set each Gossamer 1–2mm up from the waterline so your natural roots still show. Start a quarter of the way in, work out, inner corner last.

Fuse

Water Poof inside the Wandom, then clamp and fuse right on the spines. Full fuse follows your eye's curve; reverse fuse targets one lash.

Seal & wait

Glass about an hour later, in the Wandom or just under the lash line. Night Line for black coverage. Wait a few hours before getting them wet.

Watch each step

How to prep1:44 The Frosting Method2:59 Proper placement Mirror placement How to fuse Sealers1:08

Bonds & sealers

Every bond has its own method.

Tack times are a guide. The real test: flutter your lashes and they feel sticky, or touch with the back of a fingernail and nothing transfers.

Whisper Light Classic

Tacky in 30 sec

Beginners and sensitive eyes. Clear and Black, dual bottle or singles (singles are for advanced users).

Frosting Method: Black through every lash, let it tack; Clear 1–2mm from the waterline, brushed upward with the Frosting Method Disposable Brush. Repeat the clear layer: the key to longevity is layering. Then apply and fuse.

The Frosting Method

Bondage

Tacky in ~10 sec

Oily lids, watery eyes, heat and humidity. Charcoflex absorbs moisture and oil.

Frosting Method with Bondage: use Bondage in place of Black Whisper Light. Use less, thin coats, comb out excess, then frost with Clear Whisper Light and apply.

All about bonds

Smelly Bond

Tacky in ~20 sec

Strongest, stickiest hold for lash veterans, oily lids and humid climates.

How: brush under lashes until it turns clear, dab a second layer above the roots, apply. Sealer is required. The smell fades.

Sealers & tools

Water Poof

Apply right away, best inside the Wandom, then clamp and fuse. Wipe the applicator tip first so it doesn't leave a white cast. Great for swimming, sweat and watery eyes.

Sealers

Glass Finishing Coat

Apply about an hour later, in the Wandom or just underneath the lash line. Glossy, water-resistant, takes away any leftover tackiness.

Night Line

Our black sealer, best for coverage. After your final fuse, draw a thin line along the spines, keeping it away from the inner eye. Don't fuse after applying it.

Heat fusing

Re-activates your bond for extra hold. Lashicurl on 2 or 3, held at the base of your lashes for 10–15 seconds, then fuse the full map without Wandoms.

Lashicurl

The Blow

Speeds up drying so your bond turns tacky faster, and dries lashes if they get wet. No batteries needed.

Lash mapping

Your map depends on your eye shape.

A lash map is your plan: which lengths go where, inner corner to outer. Most eyes take six Gossamers per eye (five for small eyes, seven for large).

Natural

8__8__10__10__12__10

InnermmOuter

Your lashes, but better. Longest under the high point of your brow.

Open eye

10__12__14__16__14__12

InnermmOuter

Longest in the center to open and round the eye. Great for hooded eyes and monolids.

Open eye map

Winged

10__10__12__12__14__16

InnermmOuter

Short to long, inner to outer, for a cat-eye lift.

Elongated (winged) map

Tips for your eye shape

Hooded

Longest lengths in the center.
Avoid strong curls (Extreme, Extra Extreme, Gemini, Fluffy FX) that hit the lid, or relax them with the Lashicurl.
Petit Eye wand.

Hooded eyes

Monolid

Open-eye maps are the most flattering.
Curl straight natural lashes first. Plus+ adds layers without weight.
Petit Eye wand.

Monolid eyes

Round

To enhance: length at the inner and center.
To elongate: length toward the outer corner.

Round eyes

Almond

Wears almost anything. Wide-set: even lengths with no long inner lashes.
Close-set: very short inner, longer outer.

Almond eyes

Downturned

No heavy or low outer lashes.
Set outer fibers a little higher to lift the eye.

Downturned eyes

Upturned & deep-set

Upturned: go natural, softer curl at the outer corner.
Deep-set: skip dense styles and long lengths that tuck under the brow bone.

Upturned eyes

Not sure where to start? The Virtual AI Calibrator measures your eyelid space from a photo and suggests lengths.

Stacking

Layer Gossamers for volume and length.

Stacking is our patented method: you bond again and apply another layer of lashes underneath your set. Clear bond keeps it invisible; black gives an eyeliner look.

Volume stack

Apply and fuse your base layer. Add a little clear bond just above the base spines, let it tack, then set a second layer right on top with spines lined up. Fuse for 15 seconds.

Volume stack in a minute Volume stacking

Length stack

Want more length than you have? Draw the bond line about 2mm up from the base spine and place the top layer a little farther up. Curl or Amplify bases blend best.

Length stacking

Brick stack

For sparse lashes. Leave even gaps in the base layer, one lash at each corner, then set the second layer over the gaps like bricks. Start from a fresh set. Learn volume stacking first.

Brick stack in a minute Brick stacking

Aftercare

Living in your lashes.

Lashify clients wear their lashes up to 2 weeks. A little care every day is what gets you there.

Showering

Yes, you can shower. Wait a few hours after applying, then just don't touch your lashes while they're wet. Face away from the showerhead and tilt your head back to rinse your hair.

How to shower with lashes

Washing your face

No splashing. Use the Black Magic Cleansing Puff or a washcloth, and an oil-free cleanser. Serums and creams are fine, just keep them off the lash line.

Wash your face with lashes on

Makeup

Liner and shadow are fine. Mascara on bottom lashes only, so your Gossamers stay reusable. For shadow fallout, run a spoolie dipped in Pre-Cleanse over the top.

Sleeping

Wear your lashes for the day for your first 3 applications, then start sleeping in them. Back sleeping is best; a silk pillowcase or beauty pillow helps.

Workouts & swimming

Go for it. Water Poof is your sealer for sweat and pools. If a lash loosens, let it dry, then fuse.

Every morning

A quick 10-second fuse on each eye keeps everything aligned, especially after sleep or a workout.

Aftercare

Removal & reuse

Take them off without tugging.

Never pull lashes or pick at bond. Let the remover do the work, and your natural lashes stay healthy.

Melt Away

Shake until cloudy.
Soak a cotton pad and press it on closed eyes for 30–60 seconds. Don't scrub.
Let the lashes slide off.
Comb out leftover bond with a spoolie dipped in Melt Away.

How to remove your Gossamer lashes

Release

Coat the Gossamers, wait 25–30 seconds, then gently wipe away. Still stuck after 2 minutes? Add more remover. Long-wear, multi-layer sets take longer.

Before your next set

Removers leave oil behind, and oil stops bond from gripping. Prep again with Pre-Cleanse and let lashes dry fully.

Reusing Gossamers

Every Gossamer is reusable. Roll leftover bond off the spine between your fingers, clean the lashes with 90% alcohol and let them air dry completely. Store dry in a closed case.

Cleaning guide

Get help

Still stuck? Talk to a real person.

Our Concierge team does this every day. Text a photo of your lashes and we'll tell you exactly what to tweak.

Text or call Concierge

323-543-4400

Mon–Fri, 7am–4pm PT

Text us Call us

Lashify Life

Tips and lash inspo from 130K+ Lashify lovers and our team on Facebook.

Join the group

Email

Application questions: lashclass@lashify.com

Orders and account: concierge@lashify.com

Learn step by step

Follow along with a Pro Educator through your first full application.

Your first application, follow along (Frosting Method)

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What's going on with your lashes?

What's going on?

Hold

Comfort

Look

Tools & bond

Getting started

Taking them off

A lash is lifting

Lashes won't stick

Corners won't stay on

They don't last overnight

I got them wet

A lash is poking or uncomfortable

Itchy, red or irritated

Gunky, clumpy or too sticky

Lashes look crooked or uneven

Outer corners look droopy

White cast or residue

Fusing isn't working

My bond looks thick or chunky

Which bond should I use?

It's my first application

Which lashes suit my eye shape?

How do I take them off?

Can I reuse my lashes?

Follow along with our educators.

Level 1

Quick fixes

Level 2

Eyedentify

Aftercare

Every great set follows the same five steps.

Prep

Bond

Place

Fuse

Seal & wait

Every bond has its own method.

Your map depends on your eye shape.

Natural

Open eye

Winged

Hooded

Monolid

Round

Almond

Downturned

Upturned & deep-set

Layer Gossamers for volume and length.

Volume stack

Length stack

Brick stack

Living in your lashes.

Showering

Washing your face

Makeup

Sleeping

Workouts & swimming

Every morning

Take them off without tugging.

Before your next set

Reusing Gossamers

Still stuck? Talk to a real person.

Text or call Concierge

Lashify Life

Email

Learn step by step

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